Buying from us is easy. Just register with your delivery address and every time you click a product into the shopping cart, the shipping fees will be calculated for you. If you simply want to check the delivery cost of a product to your destination country, select that country in the shopping cart page after you have chosen the product. The fee will be shown immediately.
Award winning shipping service
We consign all shipping of consumer orders and smaller scale wholesale to the services by Hong Kong Post, which distinguishes itself from other government organizations by operating on a “trading fund” scheme, making itself responsible for its own reputation and P&L. It has the benefits of both worlds: efficient services of a successful business and reliable and reasonable costs of a good government body. Their winning of many international best service awards, in direct competition with other commercial operations, is concrete proof.
Unless otherwise stated, all shipping is made by airmail, so the products reach you in the shortest time span possible for the lowest cost. For most countries in Europe, Australia and the Americas, it takes 7 to 14 days, and 3 to 10 days for Asian destinations. For customers in Hong Kong, the shipping time is normally one working day.
In cases when surface mail is selected, the shipping time is generally 30 to 60 days.
(Special situation note: since COVID, shipping has been greatly affected. Some areas cannot be shipped to at all. While some have limited service options.)
Lowest shipping charge ever
Since late Dec 2017, we have been able to join a special programme with the Post Office for the best competitive shipping rate. We are also able to more finely zone the postal charges related to your destination and the actual weight of the parcel. Sending your order has never been more budget efficient. Customers in the list below will find the shipping fees much lower than before. The decrease varies from country to country because of the agreement between our post office with your domestic service. For example, an order of 6 packs of Phoenix oolongs to USA is almost 50% lower than before.
- New Zealand
- South Korea
- United Kingdom
- United States
Sending your order the next day
An order will be shipped one workday after payment confirmation. Please understand that we operate in the Hong Kong time zone, which is at Universal Standard Time + 8 hours. For example, if it is midnight in London, it is 8 am for us. Our workday is between 9 am to 6 pm, Monday through Friday.
You will be furnished with a parcel tracking number after your order is sent so you can check the shipping status at anytime.
For wholesale and larger scale exports, we work with various carriers and shipping agents to design the most effcient and economical arrangement for you. You are welcome to hire your own shipping agent if you want.
Free shipping for Hong Kong!
Customers in Hong Kong: Shipping is FREE for any purchase over HKD 300 (USD 40)! Otherwise, it is only HKD 29 (USD 3.6) with the excellent next day service by Hong Kong Post.