FAQs

  • Jul292018
    faqs

    Can’t see your coupon?

    Can’t see your coupon in your account page? Probably that’s because you have not added anything to your basket yet.…

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    Tea Hong
  • Jan122018
    faqs

    Do I need to use gongfu style for an oolong tea?

    No you don’t need to, but you may. Gongfu style is one way to interpret a tea. It is most…

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    Tea Hong
  • Jan122018
    faqs

    Can I use grandpa style tea making to prepare your tea?

    You can use any infusion style to prepare any Tea Hong tea. Each style has its best way to best…

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    Tea Hong
  • Jan122018
    faqs

    Do all teas improve with age?

    With the exception of green teas and green style oolongs, most properly processed oolongs, white teas, pu’ers and black teas…

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    Tea Hong
  • Jan122018
    faqs

    Do green teas mature?

    No. Normally green teas and and green style oolongs do not mature well. Depending on the selection, any of such…

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    Tea Hong
  • Oct262017
    faqs

    Is it safe to ship tea ware from so far away?

    Yes it is. Our packing method is sufficiently protective for all sorts of shipment. This method has been developed since…

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    Tea Hong
  • Aug102017
    faqs

    How is the order shipped?

    Your order will be shipped by Hong Kong Post International Air Mail. Hong Kong Post is one of the few…

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    Tea Hong
  • Aug092017
    faqs

    Is the kraft bag good enough to protect the tealeaves?

    Our kraft bags are made of an FSC standard paper laminated with a layer of certified food package grade true…

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    Tea Hong
  • Aug092017
    faqs

    How are the tealeaves packed?

    Our teas are packed in FCS certified kraft paper bags that are laminated with true aluminium for insulation from the…

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    Tea Hong
  • Aug092017
    faqs

    When will my order be shipped?

    Depending on the hour when the order is confirmed paid, it will normally be packed for shipment within the same or…

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    Tea Hong